Frequently Asked Questions
All your questions about 5devis.ch — 72 questions
🔍
❓
Auto_seed
17 questions
Is requesting a quote free of charge?
▼
Yes, requesting and receiving quotes on 5devis.ch is 100% free and non-binding, no matter how many providers you contact.
How soon will I receive my quotes?
▼
Usually within 24 to 48 hours after submitting your request, depending on provider availability in your canton.
Can I cancel my quote request?
▼
Yes, you can stop receiving quotes for a request at any time from your client account, free of charge and without justification.
How do I know the providers are trustworthy?
▼
Every partner is verified (active status, canton, services offered, customer reviews) before being able to receive quote requests.
Am I obligated to accept a quote?
▼
No, you are completely free to choose, compare, or decline any offers received, with no obligation or penalty.
How many quotes will I receive?
▼
You'll receive up to 5 quotes from different providers per request, so you can compare prices and services.
How do I create a client account?
▼
An account is created automatically with your first quote request — you'll receive an email to set your password.
How do I file a complaint?
▼
From your client area, under "Complaint", you can report a problem with a quote or service. Our team reviews every report.
How do I become a 5devis.ch partner?
▼
Sign up via the "Become a partner" page. Your application is then reviewed and approved by our team before activation.
How much does the partner subscription cost?
▼
The partner subscription price is shown during sign-up. Contact our team for current details based on your canton and services.
How do I sign a contract with a provider?
▼
Once a quote is accepted, you can sign the contract directly from your client area, within the details of that request.
Is 5devis.ch available in my canton?
▼
5devis.ch covers all Swiss cantons active on the platform. Indicate your canton in your request to see available providers.
Is my personal data protected?
▼
Your data is only shared with the providers you request a quote from, never resold to third parties. See our privacy page for details.
How do I compare the quotes I received?
▼
All quotes received for one request are shown side by side in your client area, with price, details and the provider's contact info.
How do I contact the 5devis.ch team?
▼
Via the site's contact form or by email at contact@5devis.ch. Our team replies within 24 business hours.
What kind of services does 5devis.ch offer?
▼
5devis.ch covers many areas: moving, cleaning, renovation, electrical work, plumbing, gardening, heating, roofing and more — see the Services page for the full list.
How does 5devis.ch work?
▼
In 3 steps: describe your need (service + canton), up to 5 verified providers send you a quote, you compare and freely choose the one that suits you — or none at all, no obligation.
👤
My account
4 questions
Do I need to create an account to request quotes?
▼
No, you can submit a quote request without creating an account. However, we recommend creating a free account to track your requests, receive quotes and communicate with partners.
I forgot my password. What should I do?
▼
Click 'Forgot password' on the login page. Enter your email and you will receive a reset link. Also check your spam folder.
Are my personal data protected?
▼
Yes, 5devis.ch takes the protection of your data very seriously. All data is encrypted (SSL/TLS), stored in Switzerland and processed in accordance with the FADP and European GDPR.
How to delete my 5devis.ch account?
▼
To delete your account, send a request to info@5devis.ch from your registered email address. We will process your request within 30 days in accordance with the FADP. Note that deletion is irreversible and results in the loss of your request and quote history.
📋
Quote requests
8 questions
How many quotes will I receive?
▼
You can receive up to 5 quotes from different verified providers in your canton. The exact number depends on the partners available for your service and region.
How quickly will I receive the quotes?
▼
In general, you will receive the first offers within 24 to 48 hours. Some partners may respond faster, especially for urgent services.
Can I cancel my quote request?
▼
Yes, you can cancel your request at any time from your customer area. If partners have already been contacted, we will inform them of the cancellation.
Am I obligated to accept a quote?
▼
No, you have no obligation. The platform is non-binding. You can compare offers and choose freely, or decide not to follow up.
How does the quote comparison work?
▼
Once quotes are received, you can compare them side by side in your customer area. Each quote details the included services, price and conditions.
What happens after accepting a quote?
▼
After acceptance, you will be put in direct contact with the provider to finalize the details. A service contract may be drawn up.
Can I request quotes for multiple services at the same time?
▼
Yes, you can submit multiple requests for different services. Each request is processed separately with specialised partners.
Can I attach photos to my quote request?
▼
Yes, you can add up to 5 photos to your request. This helps providers better understand your needs and create more accurate quotes, especially for renovation or clearance work.
💡
General
8 questions
Is it really free?
▼
Yes, completely free for customers. Submitting a request, receiving up to 5 offers and comparing providers costs you nothing. 5devis.ch is remunerated by the partners.
Is 5devis.ch available for businesses?
▼
Yes, 5devis.ch caters to both individuals and businesses. Companies can submit quote requests for professional needs (office moves, cleaning of commercial premises, business renovation). Special conditions can be negotiated for large volumes.
How does the provider rating system work?
▼
After each completed service, the client is invited to rate the provider out of 5 stars and leave a comment. Reviews are verified by our team before publication. The provider's overall rating is visible on their profile in the directory and influences their ranking in search results.
How does 5devis.ch work?
▼
5devis.ch connects customers with verified service providers in Switzerland. You describe your need, we forward it to up to 5 qualified partners in your canton.
Which Swiss cantons do you cover?
▼
5devis.ch is present in all 26 Swiss cantons. Whether you are in Geneva, Zurich, Bern or Lausanne, you will find qualified providers near you.
What services do you offer?
▼
5devis.ch covers 8 categories: moving, cleaning, clearance, transport, gardening, concierge, furniture storage and customs clearance, with many specialised sub-services.
Is 5devis.ch available in multiple languages?
▼
Yes, 5devis.ch is available in 4 languages: French, German, Italian and English. Change language at any time by clicking the indicators at the top of the page.
How are providers selected?
▼
Each partner goes through a verification process: company identity, insurance, customer reviews and service quality. Only serious and qualified providers are accepted.
⚖️
Law & Protection
6 questions
How does 5devis.ch protect my personal data?
▼
5devis.ch is fully compliant with the Swiss Federal Act on Data Protection (FADP) and European GDPR. Your data is stored on servers in Switzerland, encrypted (SSL/TLS) and never sold to third parties. You can request the deletion of your data at any time by contacting info@5devis.ch.
Can I withdraw after accepting a quote?
▼
The right of withdrawal depends on the type of contract and the provider's general terms and conditions. Under Swiss law, there is no automatic right of withdrawal for service contracts. Check the terms of the quote. If in doubt, contact our customer service who will guide you.
What to do in case of dispute with a provider?
▼
First contact the provider directly. If this fails, contact our customer service via the contact form. We will intervene as mediator to help you resolve the dispute.
Are the providers insured?
▼
All partners of 5devis.ch must prove they have professional liability insurance. We verify this when integrating each partner.
What are my rights if work is poorly done?
▼
You can ask the provider to fix the defects free of charge. If they fail to comply, you can request a price reduction or terminate the contract. Contact us for support.
Is 5devis.ch responsible if there is a problem with a provider?
▼
5devis.ch is an intermediary platform and is not directly liable for provider services. However, we do everything to select quality partners and mediate in case of problems.
🤝
Become a partner
8 questions
What documents do I need to provide to become a partner?
▼
When registering, you will need to provide: a Company Registry extract less than 3 months old, a valid professional liability insurance certificate, and a copy of your identity card or passport. These documents guarantee the quality of our network.
What commission does 5devis.ch take on accepted quotes?
▼
5devis.ch's commission varies according to the service and the volume of business generated. It is calculated only on quotes actually accepted and paid by the client. Tariff details are communicated during the integration interview and appear in your partnership contract.
How can I improve my profile to receive more requests?
▼
To optimise your profile: complete your description in 4 languages, add photos of your work, keep your Google rating up to date, respond quickly to requests (less than 24h), and ask satisfied clients for reviews. A complete profile receives on average 3 times more requests.
How to become a partner on 5devis.ch?
▼
Click on 'Become a partner', fill in the form and submit your documents. Our team will review your application and contact you within 48 hours.
How much does the partnership cost?
▼
Registration is free. 5devis.ch takes a commission on accepted quotes. Rates are communicated during the integration interview. No mandatory monthly subscription to get started.
How many requests will I receive as a partner?
▼
The number depends on your canton, specialty and quality rating. On average, active partners receive between 5 and 20 qualified requests per month.
In which geographical area can I receive requests?
▼
As a partner, you can receive requests from your canton and, if desired, from neighbouring cantons. You define your service area in your partner profile.
How are customer reviews managed on my profile?
▼
Customer reviews are collected after each completed service. They are visible on your profile and influence your rating and ranking in search results.
🔐
Professionals & Quality
1 questions
Can I leave a review about a provider?
▼
Yes, after a service is completed, you are invited to leave a verified review. These reviews help other customers choose the best providers.
🔧
Specific services
6 questions
Do you offer a furniture lift service?
▼
Yes, several of our moving partners have professional furniture lifts. Mention in your request the departure and arrival floor and whether there is a lift. The provider will indicate in their quote whether a furniture lift is needed and its cost.
Can you store my furniture between two moves?
▼
Yes, our furniture storage service allows you to store your belongings between two moves or during renovation work. Our partners offer secure, air-conditioned and insured spaces for periods ranging from a few days to several months.
Do you offer complete house or apartment clearance?
▼
Yes, our clearance partners handle the complete emptying of your home. They sort, recycle and dispose of items in accordance with Swiss regulations. Some can also recover valuable items to sell or donate them.
Can I get quotes for regular gardening work?
▼
Yes, our gardening partners offer regular maintenance contracts (mowing, pruning, weeding) as well as one-off interventions (tree felling, landscaping). Specify in your request the desired frequency and the area of your garden.
Do you offer quotes for international moves?
▼
Yes, some specialised partners can handle international moves, particularly to France, Germany, Italy and other European countries.
Is the end-of-tenancy cleaning guaranteed?
▼
Most cleaning partners offer a key handover guarantee: they will return free of charge if the landlord is not satisfied with the initial cleaning.
📬
Contact & Support
2 questions
How to contact 5devis.ch customer service?
▼
Contact us via the contact form, by email at info@5devis.ch, or via the online chat. We generally respond within 24 working hours.
Does 5devis.ch offer a live chat?
▼
We offer online support by email and contact form. A live chat is under development and will be available soon. In the meantime, we generally respond within 24 working hours.
💰
Prices & Payments
5 questions
Is a deposit required before the service?
▼
It depends on the provider. Some partners require a deposit of 20 to 30% at the time of order, others invoice the full amount after the service. This information is always specified in the quote. We recommend never paying the full amount before the work is completed.
Can I get an official invoice for my accounting?
▼
Yes, all our partners can provide an official invoice compliant with Swiss tax requirements, including VAT number, service details and amounts excluding/including VAT. For bank transfers, a Swiss QR invoice is automatically generated by our platform.
Can prices change between the quote and the final invoice?
▼
An accepted quote is in principle firm and final. However, surcharges may apply if the actual conditions differ from those described (larger volume, difficult access, etc.). These cases are specified in the provider's general terms and conditions.
How is payment made?
▼
Payment can be made by TWINT, bank card (Visa/Mastercard), PostFinance or bank transfer with automatically generated Swiss QR invoice.
Do quote prices include VAT?
▼
Quotes always show prices excluding and including VAT. Swiss VAT rate is 8.1% for most services, and 2.6% for certain reduced rate services.
⚙️
Technical questions
7 questions
I cannot log in to my account. What should I do?
▼
First check that you are using the correct email address and password. If you have forgotten your password, use the 'Forgot password' function. If the problem persists, check that your account is activated (email verification) or contact our support at info@5devis.ch.
How to enable or disable email notifications?
▼
You can manage your notification preferences from your personal space, section 'My profile' > 'Notifications'. You can choose to receive notifications for new quotes, messages from providers, payment reminders and 5devis.ch news.
How to change my email address or phone number?
▼
Log in to your customer area, go to 'My profile' > 'Security' tab to change your email (confirmation of your current password will be requested). For the phone number, go to the 'Contact details' tab. Changes take effect immediately.
What to do if I don't receive a confirmation email?
▼
Check your spam folder. If absent, verify your email address or resend the confirmation from your customer area. Contact our support if the problem persists.
Is the website secure?
▼
Yes, 5devis.ch uses HTTPS with SSL/TLS encryption on all pages. Servers are in Switzerland with the highest security standards. Payment data is never stored.
Is there a 5devis.ch mobile app?
▼
Our website is fully optimised for mobile. A native iOS/Android app is under development and will be available soon.
Does 5devis.ch work on mobile?
▼
Yes, 5devis.ch is fully optimised for mobile and works perfectly on all smartphones and tablets. The interface automatically adapts to your screen size.
Didn't find your answer?
Our team responds within 24 working hours.